NEVERNEVERNET TERMS AND CONDITIONS
In these terms and conditions, unless the context otherwise requires:
1.1 Consumer means any individual who acquires NeverNeverNets’ services wholly or predominately for personal, domestic or commercial use.
1.2 Customer means any person or entity requesting NNN to provide Services.
1.3 NNN means NeverNeverNet (ABN 99 476 364 693)
1.4 Agreed Fee means the fees estimated by NNN in any quotation once accepted by the Customer.
1.5 Materials means any goods, chattels, items or things, including but not limited to any photographs, documents (whether digital or hard copy), tapes, videos, films, footage, props and equipment provided by the Customer to NNN for the purposes of NNN supplying the Services.
1.6 Raw Footage means master footage recorded by NNN as part of provision of the Services.
1.7 Services means video pre-production, production and/or post production services.
These Terms and Conditions apply to and are incorporated into all contracts, agreements, arrangements, transactions and dealings entered into by NNN with any Customer in relation to the provision of Services by NNN. All work carried out by NNN is on the basis that the Customer has agreed to these Terms and Conditions.
The raw footage is not provided to The Customer unless agreed otherwise in writing. The Premiere Pro timelines, After Effects, Photoshop are NeverNeverNets’ intellectual property and are not supplied. The Raw Footage, video files, audio files and edited video files including all copyright remain the property of NNN until full payment is made for the Services. Where Services remain unpaid or in the event that a final agreed payment is not made, NNN reserves the right to withhold all recordings and finished works and use all or portions of the recordings and finished works for display, promotional or commercial purposes. Copyright in all video, images, audio, lyrics or musical composition included or recorded in the edited video or recorded by equipment used by NNN will remain the property of the author or legal entity owning the copyright.
4. SPECIAL PROVISIONS FOR OWNERSHIP
NNN reserves the right to retain ownership of any recorded material of an anomalous nature once discovered in post-production. The copyright of such recordings will belong to NNN. NNN has the right to use edited or unedited video files produced pursuant to these Terms and Conditions for promotional or commercial purposes, unless an alternative arrangement is made between NNN and the Customer. The copyright of such segments will belong exclusively to NNN.
NeverNeverNet does not keep backups of your project after completion.
Raw Footage, video files, audio files and edited video files will be retained for up to three(3) months only and will then be disposed of, deleted or erased. If at the end of three(3) months Services have not been paid for, NNN reserves the right to dispose of all Raw Footage, video files, audio files, edited video files, recorded materials and finished works.
Any estimate of the date by which NNN will complete any part of the Services is contingent upon the Customer providing complete instructions to NNN and fully cooperating with NNN until NNN has ceased providing Services to the Customer. The Customer must appoint a person who has complete authority to provide instructions to NNN and respond to requests for feedback until NNN has ceased providing Services to the Customer. The person appointed must be available to respond to communications from NNN on every day which is a business day in Queenland, Australia. Projects that do not progress due to a lack of activity from The Customer will be disposed of, deleted or erased after (3) months of inactivity.
8. RAW FOOTAGE
If the Customer requires any Raw Footage to be provided, then Customer must pay NNN an additional fee.
9. FILMING ON LOCATION
A day of filming includes up to 2 hours of travel (from Runcorn QLD to the location and back) and up to 8 hours on location. Our production time starts from the moment our vehicle arrives in your area (e.g. if access to parking in your area takes 30 minutes, that time is considered production time). Overtime starts after 8 hours and is calculated at 150% of our current hourly rate.
10.FAILURE OF EQUIPMENTOR ILLNESS OF NNN EMPLOYEES AND CONTRACTORS
Whilst all reasonable care and preparation is taken for videography and editing, NNN will not be liable for any compensation except for return of any Deposit paid, should a failure occur in all or any of the electronic equipment used or due to illness of the operators or person(s) employed or engaged by NNN or because of an unforeseen event or any dispute regarding the ownership of recorded materials
11. OUT OF BUSINESS HOURS, WEEKENDS AND PUBLIC HOLIDAYS
The following applies for pre-production, production and post production work.
11.1 Working hours prior to 7am(where our presence on location is required before 7am)and after7pm (where our presence on location is required after 7pm) incur and surcharge which is calculated at 150% of the applicable hourly rate.
11.2 Filming hours on weekends incur a surcharge which is calculated at 150% of the applicable hourly rate.
11.3 Filming hours on public holidays incur a surcharge which is calculated at 200% of the applicable hourly rate.
12. YOUR RESPONSIBILITIES
You must do all things reasonably necessary, and supply NeverNeverNet in a timely fashion with all materials reasonably required by NeverNeverNet, in order for NeverNeverNet to perform the services. This may include without limitation supplying copy, photographs and other visual or audio-visual material, and if required, performing sub-editing and copywriting. Without limiting NeverNeverNet’ rights under this agreement, if NeverNeverNet is unable to complete any services because of your actions or omissions, or if you instruct NeverNeverNet to cease or postpone any work, NeverNeverNet may still render invoices for time expended or work already performed, including for any third-party disbursements incurred or agreed to. NeverNeverNet accepts no responsibility for errors that you do not detect at sign-off stage, nor for any loss or damage of any kind (including legal costs on an indemnity basis) which you or any third party may suffer as a result of those errors not being detected, or as a result of changes requested or required by you after sign-off.
13. VENUE LOCATION FEES & PERMISSIONS
Unless otherwise agree in writing, The Customer must obtain any necessary consent or permission and pay any fees which may apply for NNN to film at a particular venue, location or event.
14. POST PRODUCTION AMENDMENTS
A determined number of amendment rounds is agreed during the quotation process. If no number is agreed, the default of 2 rounds of amendments applies. NNN will provide the Customer with ‘version one (1)’of an initial edited video file. The Customer must notify NNN of all proposed changes within fourteen (14) days of receipt of the draft copy, constituting ‘round one(1)’of amendments. Once the proposed changes have been made, NNN will provide the Customer with the ‘version two (2)’.The Customer must notify NNN of all proposed changes within fourteen (14) days of receipt of the draft copy, constituting ‘round two (2)’ of amendments. Once the proposed changes have been made, NNN will provide the Customer with the final version in the agreed format, or the ‘version three (3)’, which follows the same procedure as previous rounds. Additional rounds of amendments, over the agreed amount or default number of two (2), will be charged at our applicable post production hourly rate and added to the final invoice. Please be aware each round of amendments (even for a short sequence) takes a considerable amount of time to check, render & upload for review. It is recommended to avoid drip-feeding amendments throughout the process as this will increase the number of amendment rounds required.
15. ARTISTIC LICENCE
The Customer acknowledges and agrees that editing an event and the production of finished works may include elements of artistic expression and interpretation. NNN reserves the right to use ‘Artistic Licence’ in any commissioned works that require editing or the production of finished works. The re-editing of commissioned works is offered as an optional extra by prior arrangement. A quotation for re-editing will be provided by NNN on request (see ‘post production amendments’ above)
NNN reserves the right to sub-contract any Services that NNN has agreed to perform for the Customer as it sees fit.
Unless otherwise specified in writing, NeverNeverNet reserve the right to use the raw footage and final edit(s) for their own marketing purposes, including (but not limited to) displaying on their website, adding all (or parts) to promotional/marketing material online or offline.
18. RIGHT OF REFUSAL OR TERMINATION
NNN reserves the right to terminate the provision of Services, if:
- 1 the videographer, or any person(s) employed or contracted by NNN is placed in a position where there is an actual or apparent risk of injury; or
- 2there is a risk that any of the equipment used may be damaged.
If NNN terminates the provision of Services then any Deposit paid by the Customer is non-refundable. NNN may seek compensation from the Customer for any loss or damage suffered.
19. LIMITATION OF LIABILITY
The parties acknowledge that, under applicable State and Commonwealth law, certain clauses, conditions, guarantees and warranties may be implied in these Terms and Conditions and there are rights and remedies conferred on the Customer in relation to the provision of goods or of services which cannot be excluded, restricted or modified by agreement (“Non-excludable Rights”). Except to the extent of Non-excludable Rights, NNN will not be liable for:
19.1 Any claim by the Customer or any person, including without limitation any claim relating to or arising from all clauses, conditions, guarantees and warranties express or implied, and all rights and remedies conferred on the Customer, by statute, the common law, equity, trade, custom, usage or otherwise; and
19.2 Any representations, warranties, conditions or agreement made by any agent or representative which are not expressly confirmed by NNN in writing, and
19.3 the liability of NNN for any such matters is hereby excluded.
Where (and to the extent) permitted by law the liability of NNN for a breach of a Non-excludable Right can be limited, NNN’s liability is limited, at NNN’s option, to one of the following:
19.4 The supply of the service again; or
19.5 Payment for the cost of having the services supplied again.
Notwithstanding any other provision, NNN is in no circumstance (whatever the cause) liable in contract, tort (including without limitation negligence or breach of statutory duty) or otherwise to compensate the Customer for:
19.6 Any increased costs or expenses;
19.7 Any loss of profit, revenue, business, contracts or anticipated savings;
19.8 Any loss or expense resulting from a claim by a third party;
19.9 or Any special, indirect or consequential injury, loss, damage or expense whatsoever and howsoever arising.
20. FORCE MAJEURE
If NNN cannot carry out an obligation under the Contract either in whole or in part because of anything outside its reasonable control, including without limitation, fire, flood, storm, earthquake, explosion, accident, road or rail closures, rail derailment, wharf delays, war, terrorism, sabotage, epidemic, quarantine restriction, labour dispute or shortage, act or omission of any third person or public authority, then NNN’s obligations under the Contract will be suspended for the duration of the event or waived to the extent applicable.
If the Customer has engaged and confirmed NNN to provide Services on a specified date, the Customer may notify NNN in writing (during normal business hours) that the Customer does not require the Services to be provided on that date (“the cancellation”). If notification of the cancellation is provided outside of normal business hours, it is deemed to have been provided at the commencement of the following business day. A booking is ‘tentative’ until it is ‘confirmed’ in writing by NNN or the Customer. If required, NNN will seek confirmation in writing for a booking to be ‘confirmed’ after which the date will be released if no confirmation is received within 24 hours from the Customer.
21.1 If the cancellation is made more than 20 days prior to the day on which NNN has been engaged to provide the Services, the Customer must reimburse NNN for any expenses incurred by NNN in preparation for provision of the Services.
21.2 If the cancellation is made between 20 days and 9 days prior to the day on which NNN has been engaged to provide the Services, the Customer must pay 50% of the Agreed Fee.
21.3 If the cancellation is made between 8 days and 48 hours prior to the day on which NNN has been engaged to provide the Services, the Customer must pay 75% of the Agreed Fee.
21.4 If the cancellation is made within 48 hours of the time at which NNN has been engaged to provide the Services, the Customer must pay the Agreed Fee in full.
21.5 If the cancellation is made while NNN is providing Services to the Customer, the Customer must pay the Agreed Fee in full. Any amount payable must be paid by the Customer within 14days of the cancellation.
22. CUSTOMER’S MATERIALS
All Materials are used and stored by NNN solely at the Customer’s risk and NNN is under no obligation to insure any Materials. Neither NNN nor any of its officers, employees, agents or subcontractors will be liable for any loss, destruction or damage (“Loss”) of the Materials other than loss caused by their negligence but any liability for such loss will be limited to replacement of the Materials; NNN will not be liable in respect of any Loss of the Materials arising out of the action of any person not employed or engaged by or associated with NNN even though such person is present during and involved with the performance of the Services; and The Customer must retain a master copy of each and every recording delivered to NNN for the purposes of the Contract.
23. CUSTOMER ACKNOWLEDGEMENTS
The Customer acknowledges and agrees that: NNN will have a lien on Materials provided by the Customer; and No title (including any copyright) in the Services manufactured, produced, duplicated or otherwise provided by NNN will be transferred to the Customer until the Customer pays all amounts due to NNN in full. The Customer acknowledges and agrees that upon payment of all outstanding invoices due to NNN, the Customer is entitled to receive the finished works, but has no entitlement to the working files of NNN. The Customer acknowledges and agrees that the content, views and opinions expressed in the finished works produced for the Customer by NNN are solely those of the Customer. The finished works are intended to represent the opinion of the Customer and in no way reflect the views and opinions of NNN, its employees and subcontractors.
24. CUSTOMER UNDERTAKINGS AND WARRANTIES
The Customer must obtain all necessary permissions and authorities in respect of the use of the Materials which are to be included in the Customer video. The Customer indemnifies and holds NNN harmless from any claims or legal actions related to the content of the Customer’s video. The Customer hereby indemnifies and holds harmless NNN against all loss, damage, costs or expenses suffered or incurred by NNN.
All efforts are put into providing accurate quotes for video productions. Some video productions, however, require additional resources and/or additional time due to unforeseen circumstances such as (but not limited to) weather, venue availability etc. In the event additional costs are required, we will advise you as soon as possible. NeverNeverNet take no responsibility for extra costs due to reasons outside of their control. It will be assumed and accepted by The Customer that these costs will be charged, in addition to the agreed quote, as long as these additional costs are fair & reasonable.
26. CUSTOMER PAYMENT
All reasonable disbursements and out-of-pocket expenses (such as parking) incurred by NeverNeverNet in connection with the relevant work are added to the fees payable by NeverNeverNet and must be paid by you –i.e. we add these to the final invoice and are NOT included in the quotation. Without limiting the foregoing, any estimates provided by NeverNeverNet for any stage of work will, unless expressly stated to the contrary, include an estimate of any reasonably foreseeable disbursements and expenses. The disbursements and expenses incurred by NeverNeverNet may include, without limitation, those pertaining to copywriting, illustration, photographic and other services, models, film, processing, printing, materials, equipment, couriers, catering, on-line time, postage and sundries. NeverNeverNet may charge a reasonable agency fee on the cost of any “bought-ins”, in addition to that cost. “Bought-ins” may include without limitation disbursements for copywriting, illustration, photography, models, printing and other materials. You acknowledge that third party suppliers may change their own fees or costing structure, in which case NeverNeverNet will endeavour where possible to revise any estimates accordingly, however you must pay the full amount of any disbursements incurred by NeverNeverNet. Payment of video productions or products must be completed according to the terms, by EFT, Cash or Cheque.
All work requires a 40% upfront payment, payable by cash or EFT. Balance is due on delivery of the final product. We do not accept cheques or credit cards.
28. LATE PAYMENT FEES AND LEGAL COSTS
All prices quoted are final unless otherwise stated, strictly payable as per the terms on the front of the invoice. In the event of payment not being received by us in full by the due date for payment, our late payment policy applies. This policy is clearly stated on all our formal quotations and invoices. The charging of late payment penalties does not imply the granting of any extension of the credit terms above. The Customer will be liable for any legal costs incurred by NNN in the recovery of unpaid invoices on an indemnity basis.
29. POSTAGE & HANDLING
All postage & handling is charged on final invoice. NNN takes no responsibility for items lost in the mail. It is the responsibility of The Customer to request additional postage services, such as insurance and/or registered post.
30. TRANSACTING WITH NNN
All prices shown on this site are in Australian Dollars (AUD) and all transactions are conducted in Australian dollars. we do not accept cheques or credit cards.
All information received by NNN from the Customer, written or otherwise, will be kept confidential. Any private information will not be divulged or distributed to any third party without the Customer’s consent.
32. OTHER MATTERS WHICH AFFECT THE CONTRACT
The laws of Queenland apply to the Contract and the Customer must bring any proceedings against NNN in a Queenland Court. If a condition or part of a condition is unenforceable, it must be severed from the Contract and does not make the rest of the Contract unenforceable. NNN is not bound by any waiver, discharge or release of a condition or any agreement which changes the Contract unless it is in writing and signed by or for NNN.
NNN reserves the right to amend these Terms and Conditions at any time. Amendments will be effective after the Customer has been given 7 days written notice. The most up to date copy of these Terms & Conditions are always available at: https://nevernevernet.com.au/terms-conditions/
Please contact NeverNeverNet with any questions regarding the terms and conditions as spelled out on this website.